Plastic vs. Velvet Hangers: Which Cuts Your Boutique’s Garment Return Rate More? (Data from 20 Stores)
Clara, who owns a women’s formalwear boutique, was tired of 15% return rates on her silk dresses. “Customers would say, ‘The dress looked perfect in the store, but it has hanger dents at home,’” she said. She split her inventory: half on plain plastic hangers, half on Velvet Hangers. Three months later, the velvet hanger…
